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Owned and operated by Spencer Sports Company, our team is ready to answer questions about equipment, orders, or anything else.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your training space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through it if needed.
How do I choose the right smith machine or basketball system for my space?
Ceiling height, floor space, and intended use all matter when selecting equipment like smith machines or basketball systems. Send us your room dimensions and training goals, and our team will recommend the best fit.
Do your golf simulators require professional installation?
Most of our golf simulators are designed for straightforward setup with detailed instructions included. For larger or ceiling-mounted configurations, we recommend consulting a professional installer to ensure proper calibration.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to answer every inquiry within one business day.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your training space? Return eligible items within 30 days per our Return Policy.
